Managing Challenging Interviews


One day, Advanced. LondonPrice for SRA members: £195

Click here for more information (NatCen course)


This one day course is designed to explore the key issues in planning and conducting qualitative interviews with vulnerable participants or where challenging dynamics might be encountered. As well as providing insight from the trainers’ own experiences, the course aims to offer a forum where participants can discuss their own studies and reflect on these issues away from the hectic day-to-day experience of carrying out applied research.

The course will be delivered through a mix of taught and practical sessions by qualitative researchers from NatCen who have extensive experience of conducting in-depth interviews for complex qualitative studies.


By the end of the course, participants will:

  • • Be able to identify the factors that affect how vulnerable research participants might be;
  • • Be able to identify the potential risks to participants and researchers and develop strategies for managing these risks;
  • • Have a greater awareness and understanding of strategies to manage challenging interview dynamics; and
  • • Have experience in managing these dynamics.


  • • How to assess and manage vulnerability and risk throughout the life of a research project (taught and practical sessions);
  • • A brief overview of the principles of qualitative interviewing; and
  • • Strategies for managing challenging interviews (taught, demo and practical sessions).

Who will benefit?

You will find this course useful if you:

  • • Are an experienced qualitative researcher who wants to learn new skills in conducting interviews with vulnerable participants or to broaden or refresh your existing skills;
  • • Are experienced in conducting challenging qualitative interviews but would like an opportunity to discuss any issues arising with other researchers;
  • • Commission or manage qualitative research in central or local government, health or other applied policy sectors and need to understand the issues involved in conducting research with vulnerable or hard to reach participants.

This course assumes an understanding of the principles of qualitative research and experience of having conducted qualitative research interviews.

Course tutors

Caroline Turley is Head of NatCen's Crime and Justice and Social Attitudes teams. Her specialisms are researching sensitive issues and vulnerable groups, such as victims of crime, high risk offender populations and bereaved families. Before joining NatCen in 2007, Caroline carried out qualitative research at the Police Complaints Authority and BMRB Social Research (now TNS-BMRB). She has a BSc in Social Policy and Sociology and an MSc in Criminology, both from the London School of Economics.

Jane Kerr is a Senior Researcher in NatCen's Crime and Justice team, where she specialises in carrying out qualitative research with victims, offenders and criminal justice professionals. She also has expertise in research on gambling behaviour and money management. Before joining NatCen in 2003, Jane read Human Communication at Manchester University before completing a MA in Social Anthropology at Durham University.

Price for SRA members: £195. Use the discount code emailed to you.

VAT is not charged for SRA courses.

If you are unsure of your code, or haven't received one, please contact us.

Want to book 2+ people at the same time? We need to adjust the system to allow this, so email admin[at]the-sra[dot]

Registration on the day is from 9.00 - 9.30 am.


Cancellation policy: Full refund if cancelled 21 days or more from the course date.  No refund if cancelled 20 days or fewer from the course date.

Registrations for this course will not be accepted after 4 June 2018 at 12 noon.

Price: £260.00

Start Time: 9:30 am
End Time: 5:00 pm

Date: June 11, 2018

NatCen Social Research
35 Northampton Square
Map and Directions

Registration Details

Personal Information

Your name, organisation and job title will be put 'as is' on name badges and delegate lists (where used), so please check spelling, Capitals, etc

Join our mailing list?

If you're not an SRA member, may we send you occasional emails about courses and events? You can unsubscribe at any time.

How are you paying?

Purchase Order, address for invoice

Skip this section ONLY If you are paying online. Otherwise please enter the Purchase Order no. (required), name, and address to go on the invoice. OUR SYSTEM IS SELF-SERVICE SO YOU *MUST* DOWNLOAD THE INVOICE AT THE END OF THE BOOKING PROCESS: click 'Paying with an invoice' and 'Download PDF invoice.'

SRA members, enter promo code for discount

Members MUST enter the Promo Code to get a discount. If you can't remember the code, please contact the SRA office.